Rule Name: Borrowing Loan Renewal Denied

What This Rule Does:

Looks at Borrowing requests in “Awaiting Denied Renewal Processing" and:

  • Identifies system note that is created when the lending library provides new due date after renewal request is denied
  •  Reformats the date in the system note, and updates the due date field in the ILLiad transaction based on the due date provided by the lender.
  •  Sends email to the patron notifying them that their renewal request has been denied
  •  Routes transaction to “Checked out to Customer” status.

Why would you want to use this Rule?

  • Notification to patrons that their renewal has been denied is sent within minutes after the lending library has denied renewal, giving the patron as much notice as possible.
  • Processing renewal denials manually is no longer necessary, and the patron receives needed notification.

What is needed to use this Rule?

  •  Be an active user of IDS Logic
  • An email template in your customization manager for the automated email that is sent to the patron.