Rule Name: Borrowing Loan Renewal Denied

What This Rule Does:

Looks at Borrowing requests in “Awaiting Denied Renewal Processing" and:

• Identifies system note that is created when the lending library provides new due date after renewal request is denied
•  Reformats the date in the system note, and updates the due date field in the ILLiad transaction based on the due date provided by the lender.
•  Sends email to the patron notifying them that their renewal request has been denied
•  Routes transaction to “Checked out to Customer” status.

Why would you want to use this Rule?

• Notification to patrons that their renewal has been denied is sent within minutes after the lending library has denied renewal, giving the patron as much notice as possible.

• Processing renewal denials manually is no longer necessary, and the patron receives needed notification.

What is needed to use this Rule?

•  Be an active user of IDS Logic
• An email template in your customization manager for the automated email that is sent to the patron.